Fast, Professional BBQ Repair When You Need It Most
Don't let a broken BBQ ruin your next gathering. Our certified technicians restore peak performance to all grill brands.
Call Us Now: (604) 596-7245 Schedule Service OnlineServing Delta, Surrey, Langley, and the entire Lower Mainland.
"Certified by Weber, Napoleon, Broil King" | "4.9/5 Star Customer Rating"
Expert Service for All Major BBQ Brands
Our technicians are factory-trained and certified, ensuring accurate diagnostics and repairs with genuine parts for your peace of mind.
Common BBQ Problems We Solve
Ignition System Failures
Are you tired of endlessly clicking or using a lighter? We diagnose and replace faulty electronic igniters, piezo starters, and brittle wiring to ensure reliable, instant ignition every time. We also check gas flow to ensure proper ignition.
Uneven Heating & Cold Spots
If your food is burning in one spot and raw in another, you have an uneven heating issue. Our service includes thorough burner cleaning, gas port adjustments, and replacement of compromised burners or heat diffusers to restore balanced heat distribution across your grill's surface.
Low Flame or Gas Leaks
A weak flame can indicate a gas flow obstruction or a regulator problem. More critically, a gas smell indicates a potential leak. We meticulously inspect all gas lines, connections, regulators, and valves, performing leak tests and replacing faulty components to ensure safe and efficient operation.
Rust & Corrosion
Coastal weather in Delta takes its toll. Rust weakens structural integrity and impacts cooking performance. We treat existing rust, replace heavily corroded grates and components, and apply protective coatings to extend the life of your grill and prevent further degradation.
Temperature Control Malfunctions
Maintaining precise temperature is crucial for perfect results. If your grill runs too hot, too cold, or won't hold a steady temperature, we inspect and calibrate thermostats, replace faulty control knobs, and adjust damper systems to ensure accurate temperature management for all your culinary needs.
General Wear & Tear
Over time, components like cooking grates, flare-up barriers, and igniter wires degrade. We perform comprehensive inspections, recommending and replacing worn parts with genuine components to maintain your grill's safety, efficiency, and overall performance for years to come.
Preventive Maintenace Programs
Extend the life of your investment and ensure peak performance with our tailored maintenance programs.
Seasonal Tune-Up
Prepare your grill for the season ahead with a thorough inspection, deep cleaning, and basic performance adjustments. Ideal for annual spring readiness or post-summer refresh.
- Comprehensive inspection
- Burner and grates cleaning
- Ignition check & adjustment
Annual Performance Package
Our most popular plan, designed for year-round optimal performance. Includes two detailed visits and priority scheduling for any unforeseen issues.
- Two annual service visits
- Advanced component assessment
- Gas line & leak verification
- Priority service response
Premium Commercial Plan
Customizable plan for restaurants, caterers, and commercial kitchens requiring rigorous maintenance and immediate support to ensure uninterrupted operation.
- Quarterly scheduled visits
- Emergency 24/7 support
- Discounted parts & labor
- Proactive repairs & reports
Our Professional Service Process
Step 1: Initial Diagnostic & Assessment
We begin with a thorough inspection of your BBQ unit, identifying all issues from ignition problems to gas flow irregularities and structural wear. Our technicians use specialized tools to accurately diagnose component failures and overall system health.
Step 2: Transparent Estimate & Approval
After diagnosis, you'll receive a detailed, itemized estimate outlining necessary repairs, replacement parts, and labor costs. We believe in complete transparency, ensuring you understand every aspect before any work begins.
Step 3: Expert Repair & Quality Check
Our certified technicians execute repairs with precision, utilizing genuine manufacturer parts whenever possible. Every repair is followed by rigorous quality checks and thorough testing to ensure your grill operates safely and efficiently.
Step 4: Final Inspection & Client Demonstration
Before completing the service, we conduct a final inspection and often demonstrate the restored functionality of your grill. We provide tips for ongoing maintenance and answer any questions you may have.
Step 5: Follow-Up & Warranty Coverage
Our commitment doesn't end with the repair. We offer follow-up support and stand by our work with comprehensive warranty coverage on parts and labor, ensuring your long-term satisfaction.
Emergency Repairs vs. Preventive Maintenance: A Smart Choice
Why Choose Preventive Maintenance?
While we're here for emergencies, proactive care saves you time, money, and stress.
- Cost Savings: Regular tune-ups prevent major breakdowns, saving you from expensive emergency repairs and premature grill replacement.
- Enhanced Safety: Proactive checks identify and address potential gas leaks, wiring issues, and other hazards before they become dangerous.
- Optimal Performance: A well-maintained grill heats evenly, ignites reliably, and cooks perfectly every time, ensuring your culinary efforts are always a success.
- Extended Lifespan: Just like a vehicle, regular service significantly extends the useful life of your BBQ, protecting your investment for years of enjoyable use.
- Peace of Mind: Knowing your grill is in top condition means no unplanned disruptions to your BBQ parties and gatherings.
Certified Technicians You Can Trust
John Smith
Lead BBQ Technician
John brings over 15 years of experience in outdoor appliance repair. He's certified by Weber, Napoleon, and Broil King, specializing in intricate gas system diagnostics and restoration. Known for his meticulous approach and friendly demeanor.
15+ Years Experience
Sarah Chen
Senior Service Technician
Sarah excels in comprehensive grill overhauls and performance tuning. Her expertise covers advanced electrical systems and precise temperature calibration, ensuring your grill operates at peak efficiency. She's a master of preventive care.
Certified Appliance Specialist
Mike Johnson
Field Service Expert
Mike is our rapid response specialist, renowned for his ability to quickly diagnose and resolve urgent issues on-site. His practical approach and extensive knowledge of all major grill components make him invaluable for emergency repairs.
Emergency Response CertifiedAll Ember & Stone Customs technicians are fully insured and committed to the highest standards of safety and professionalism.
Schedule Your BBQ Service Today
Ready to get your grill performing its best? Book your service appointment online quickly and easily, or contact us directly for urgent repair needs.
Online Booking
Select your service and preferred time slot. Real-time availability for your convenience.
Book NowEmergency & Phone Support
For immediate assistance or to speak with a technician:
(604) 596-7245Available 7 days a week for urgent repairs.
Our Service Area: Delta, Surrey, Langley, Richmond, White Rock, and surrounding Lower Mainland communities.